In the Mac app
Open Supercut, then open Upload Management from the app menu.
In the Windows app
Open Supercut, then open Upload Management from the app menu.
What you will see in Upload Management
Upload Management groups your files by status, so you can quickly spot what needs attention.
• Pending: queued and waiting to start uploading
• Uploading: currently uploading
• Completed: successfully uploaded
• Failed: upload did not complete
Tip: If you click a file, you will usually see more details about that upload.
Delayed upload
If your video is taking too long to upload, start here:
Open Upload Management and look for the video under Pending or Uploading.
If it is stuck in Pending, keep Supercut open for a minute to let the queue progress.
If it is stuck in Uploading, check your connection stability and try moving closer to your router or switching to a more reliable network.
If it moved to Failed, open the item and follow the recovery option shown there, such as retrying the upload.
Improve upload reliability
In Upload Management, open the Information tab to review tips that help uploads succeed more consistently. In general, these actions help the most:
• Keep Supercut open until the upload finishes
• Use a stable connection, ideally fast Wi Fi or wired ethernet
• Avoid large downloads, VPNs, or network switches while uploading
• If you are on battery, plug in your laptop to prevent power saving limits
Need more help?
If an upload keeps failing, note the video name and what status you see in Upload Management, then contact us at [email protected] and include those details so we can help you faster.